tq777 Privacy Policy

1. Introduction

tq777 ("we," "us," or "the Platform") is committed to protecting the privacy and personal data of all players and visitors who access tq777.live. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with the tq777 online gaming platform.

This Policy applies to all personal data processed by tq777 in connection with your registration, use of gaming services, financial transactions, customer support interactions, and any other activity conducted through the tq777 platform or its associated communications channels.

By registering a tq777 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the tq777 platform and close your account.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, tq777 acts as the personal information controller in respect of the personal data collected through the tq777 platform.

tq777 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Our data processing activities are conducted in compliance with PAGCOR's regulatory requirements and the Data Privacy Act of 2012.

For all data privacy enquiries, requests, and complaints, players may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

tq777 collects the following categories of personal data from players and platform visitors:

3.1 Registration & Identity Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (used to verify the 21+ age requirement);
• Philippine mobile number and email address;
• Residential address, including barangay, city or municipality, and province;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie photographs submitted for identity verification purposes;
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account registered in the player's name).

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• GCash or Maya account reference numbers (we do not store full mobile wallet credentials);
• Bank account details provided for bank transfer transactions;
• Debit card details (card number is masked; we retain only the last four digits and card type).

3.4 Gaming Activity Data

• Game session logs, including games played, wager amounts, outcomes, and session duration;
• Bonus and promotion usage history;
• Responsible gaming tool settings, including deposit limits and self-exclusion status.

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Session cookies and similar tracking technologies (see Section 8).

3.6 Communications Data

• Records of customer support interactions, including live chat transcripts and support ticket content;
• Feedback and survey responses submitted voluntarily by players.

4. How We Collect Your Data

tq777 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and device data collected automatically when you access the tq777 platform, including through cookies, server logs, and analytics tools;
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; regulatory data from PAGCOR where applicable.

5. How We Use Your Personal Data

tq777 uses the personal data we collect for the following purposes:

• To create, verify, and manage your tq777 player account;
• To verify your age and identity in compliance with PAGCOR regulations and the 21+ age requirement;
• To process deposits, withdrawals, and other financial transactions;
• To provide and improve gaming services, including personalising your platform experience;
• To detect, investigate, and prevent fraud, money laundering , collusion, and other prohibited conduct in accordance with our Terms & Conditions and applicable Philippine law;
• To administer bonuses, promotions, and loyalty programmes;
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts;
• To send promotional communications where you have consented to receive them (you may opt out at any time);
• To comply with our legal and regulatory obligations, including reporting requirements imposed by PAGCOR and other competent authorities;
• To enforce our Terms & Conditions and resolve disputes;
• To operate and improve our responsible gaming tools, including monitoring for indicators of problem gambling behaviour.

6. Legal Basis for Processing

tq777 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

7. Data Sharing & Disclosure

tq777 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• PAGCOR and regulatory authorities: We are required to share certain player data with PAGCOR and other competent Philippine authorities in fulfilment of our regulatory obligations;
• KYC and identity verification providers: Third-party service providers who assist us in verifying player identity and age in compliance with PAGCOR requirements;
• Payment processors: Philippine payment service providers (including GCash, Maya, and partner banks) who process your deposits and withdrawals;
• Fraud prevention and AML service providers: Specialist providers who assist tq777 in detecting and preventing financial crime;
• Game content providers: Licensed game studios whose content is hosted on the tq777 platform may receive anonymised session data for game performance purposes;
• Law enforcement agencies: Where required by a valid court order, subpoena, or other lawful demand under Philippine law;
• Professional advisers: Legal, accounting, and auditing firms engaged by tq777, subject to strict confidentiality obligations.

All third-party service providers engaged by tq777 are contractually required to process personal data only on our instructions and in accordance with applicable data privacy laws.

8. Cookies & Tracking Technologies

tq777 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the platform to help us identify areas for improvement. No personally identifiable information is included in analytics data.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tq777 platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

9. Data Retention

tq777 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine anti-money laundering laws;
• Financial transaction records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act (AMLA) of the Philippines;
• Gaming activity logs: Retained for three (3) years following the relevant gaming session;
• Customer support records: Retained for two (2) years following the resolution of the relevant support interaction;
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

10. Data Security

tq777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tq777 servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing conducted by independent security specialists;
• Multi-factor authentication requirements for administrative access to tq777 systems;
• Continuous monitoring for suspicious access patterns and potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tq777 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by tq777:

• Right to be informed: The right to be notified of how your personal data is collected and processed — which this Privacy Policy fulfils;
• Right of access: The right to request a copy of the personal data tq777 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to processing based on legitimate interest, including direct marketing;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days. We may require proof of identity before processing your request.

12. Children & Minors

The tq777 platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. tq777 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the relevant personal data, and report the matter to PAGCOR as required by our regulatory obligations.

If you believe that a minor has registered on the tq777 platform, please contact our customer support team immediately so that we can investigate and take appropriate action.

13. Cross-Border Data Transfers

tq777 primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, to international game content providers or cloud infrastructure providers — tq777 ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012 and NPC regulations.

Cross-border transfers are permitted only where the recipient country provides an adequate level of data protection, or where appropriate safeguards are in place, such as contractual clauses approved by the NPC. Players will be notified of any material changes to our cross-border transfer arrangements.

14. Amendments to This Policy

tq777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the mobile number or email address on file at least seven (7) days before the changes take effect.

The most current version of this Privacy Policy will always be available at tq777.live/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the tq777 platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15. Contact & Complaints

For all data privacy enquiries, requests to exercise your rights, or complaints regarding tq777's handling of your personal data, please contact our Data Protection Officer:

Data Protection Officer — tq777

Email: support@tq777.live

We aim to acknowledge all data privacy requests within five (5) business days and to resolve them within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through the NPC's official channels.